Return & Refund Policy

Last Updated: October 2026

At Zelvuno, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or significantly different product, you may request a return in accordance with the terms below.

Return Eligibility

You may request a return within 7 days of receiving your order if:

• The product is damaged or defective.
• You received the wrong product.
• The product is significantly different from the description.
• The product is unused and in its original condition.
• Original packaging, accessories, tags, and other included items are available where applicable.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, personal-use, clearance, or other product-specific reasons. Product-specific return restrictions will apply where applicable.

How to Request a Return

To request a return, contact us with:

• Your name
• Order number
• Contact number
• Reason for return
• Clear photos/videos of the product, where applicable

Email: mamoona.58589@gmail.com
Phone/WhatsApp: 03234040685

Refunds

Once the returned product is received and inspected, we will inform you whether your return is approved.

If approved, the applicable refund will be processed according to the original payment method or another mutually agreed method.

Important

Customers are responsible for providing the correct delivery information when placing an order. Return requests that do not meet our eligibility requirements may be declined.